Return Policy

At Virexaxe, we want customers to have a clear and straightforward return experience.

This Return & Refund Policy applies to eligible purchases made through Virexaxe.com.

1. 30-Day Return Window

Customers may request a return within 30 days after confirmed delivery of an eligible order.

Before returning any product, please contact our customer support team:

service@virexaxe.com

Our team will review your request, confirm eligibility, and provide the applicable return instructions.

Please do not send products back without contacting us first.

Returns sent without prior authorization may experience delays or may not be processed.

2. Return Eligibility

Unless a product was received damaged, defective, incorrect, incomplete, or otherwise requires a remedy under applicable law, returned products should generally be:

  • Unused or in like-new condition

  • Free from customer-caused damage

  • Returned with original packaging where reasonably possible

  • Returned with all included accessories and components

  • Returned with product instructions or inserts where included

Proof of purchase, such as an order number or confirmation email, may be required.

3. Children's Toy Product Returns

For children's educational toys and learning products, customers should ensure that returned items:

  • Have not been used beyond reasonable inspection

  • Include all original parts and accessories

  • Are returned in suitable condition for resale where applicable

  • Include original packaging where reasonably possible

Products showing signs of use, damage, missing parts, or modification may not qualify for a full refund where permitted by applicable law.

4. Damaged, Defective, Incorrect, or Incomplete Orders

Please inspect your order after delivery.

If your product arrives:

  • Damaged

  • Defective

  • Incorrect

  • Missing components

  • Missing accessories

  • Incomplete

please contact us as soon as reasonably possible.

To help us review the issue, please provide:

  • Order number

  • Product name

  • Clear photographs of the product

  • Photographs of the packaging where applicable

  • Description of the issue

After reviewing the information, we will provide the appropriate resolution.

5. Return Shipping Costs

For preference-based returns, including:

  • Change of mind

  • Incorrect selection

  • No longer wanting the product

  • Personal preference reasons

customers are generally responsible for return shipping costs where permitted by applicable law.

If Virexaxe confirms that a product was:

  • Damaged during delivery

  • Defective

  • Incorrectly supplied

  • Missing important components

we will provide appropriate instructions for resolution.

6. Return Packaging

Customers should package returned products appropriately to avoid damage during transportation.

Where applicable, returned products should include:

  • Main product

  • Accessories

  • Components

  • Instruction materials

  • Original packaging

Customers are responsible for ensuring returned products are properly packaged for shipping.

7. Refunds

If a return is approved after review, refunds will generally be issued to the original payment method used for purchase.

Once Virexaxe issues a refund, processing time may vary depending on your bank, card issuer, or payment provider.

8. Refund Deductions

Where permitted by applicable law, deductions may apply if returned products have reduced value due to:

  • Missing components

  • Missing accessories

  • Excessive use

  • Customer-caused damage

  • Unauthorized modification

  • Missing packaging where applicable

Any deduction will be assessed based on the specific circumstances.

9. Exchanges

Exchange availability depends on product availability.

If a replacement product is unavailable, customers may return the eligible product and place a new order.

Please contact customer support before requesting an exchange.

10. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible:

Email:
service@virexaxe.com

We will make reasonable efforts to assist before fulfillment begins.

However, cancellation cannot be guaranteed after an order has entered processing, packing, or shipping preparation.

11. Refused or Unclaimed Deliveries

Refusing delivery or failing to claim a package does not automatically qualify for a full refund.

Please contact us so we can review the order status and available options.

12. Consumer Rights

This Return & Refund Policy does not replace consumer rights provided by applicable laws.

Depending on your location, you may have additional rights relating to defective products, returns, refunds, replacements, and cancellations.

Nothing in this policy is intended to limit rights that cannot legally be excluded.

13. Contact Us

If you have questions regarding returns, refunds, exchanges, damaged products, or order cancellations, please contact us:

Brand:
Virexaxe

Website:
Virexaxe.com

Legal Entity:
Guangzhou Wanan Network Technology Co., Ltd.

Chinese Legal Name:
广州市皖安网络科技有限公司

Customer Support Email:
service@virexaxe.com

For order-related inquiries, please include your order number and the email address used at checkout.

Virexaxe.com is operated by Guangzhou Wanan Network Technology Co., Ltd.