Contact Us
Welcome to Virexaxe.
We are committed to providing responsive and reliable customer support throughout your shopping experience.
Whether you need help with product information, product care, order status, shipping, returns, damaged or incorrect items, or general questions about our collection, our customer care team is here to assist you.
For questions regarding orders, delivery, products, returns, after-sales support, or business and wholesale opportunities, please contact us through the official channels below.
1. Customer Support by Email
Email: service@virexaxe.com
Our customer care team carefully reviews every inquiry and aims to provide a clear and helpful response within 24–48 business hours (1–2 business days).
For faster assistance with an existing purchase, please include your order number in your message whenever possible.
For product-related questions, please include:
• Product name
• Order number, if applicable
• A brief description of your question or issue
• Clear photos, where relevant
• A short video if the issue relates to product operation or electronic features
Providing these details will help us assist you more efficiently.
2. Customer Support Hours
Customer Support Email:
service@virexaxe.com
Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM Eastern Time (ET)
Messages received outside regular support hours will be reviewed during the next available business period.
Please note that response times may vary during holidays, promotional periods, or periods of unusually high inquiry volume.
3. Orders, Shipping & After-Sales Support
Our support team can assist with:
• Order status and tracking
• Shipping and delivery inquiries
• Product information
• Product care and usage guidance
• Damaged, defective, incorrect, or incomplete orders
• Returns and after-sales inquiries
• Product specifications and materials
• Business and wholesale partnership inquiries
To help us resolve your request as quickly as possible, please provide your order number and the email address used when placing your order.
If your product arrives damaged, incorrect, or incomplete, please contact us as soon as possible and include clear photos of the product and packaging.
4. Product Support
Virexaxe offers a curated collection of educational toys, Montessori toys, playsets, baby toys, and other learning and play products.
If you need help with a product, our customer care team can assist with questions regarding:
• Product dimensions
• Materials and construction
• Product operation and functions
• Power or charging requirements where applicable
• Product care
• Included accessories
• Recommended use
• Product variations
• General troubleshooting
Because specifications vary between products, please include the product name when contacting us.
5. Business & Wholesale Inquiries
Virexaxe welcomes inquiries from retailers, distributors, commercial buyers, toy and educational businesses, and other potential partners.
For wholesale, distribution, bulk purchasing, or other commercial opportunities, please contact:
Please include:
Subject: Business Inquiry
or
Subject: Wholesale Inquiry
so your request can be directed appropriately.
If possible, please include your company name, market, expected order volume, and a brief description of your inquiry.
6. Corporate Information
Brand: Virexaxe
Website: virexaxe.com
Legal Entity:
Guangzhou Wanan Network Technology Co., Ltd.
Registered Address:
Room 626, Self-Numbered Unit 319, 3rd Floor, No. 295 Baiyun Avenue South, Baiyun District, Guangzhou, Guangdong, China
Unified Social Credit Code:
91440111MAE99N9U56
If you require further business consultation services, please contact our foreign trade manager, Geng Liang.
Customer Support Email:
service@virexaxe.com
Phone: +8615037719027
For further customization or other product requirements, please contact our Purchasing Manager, Liu Shuqi.
virexaxe.com is owned and operated by Guangzhou Wanan Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.
We're Here to Help
From choosing the right Virexaxe toy for learning and play to receiving and enjoying your order, our team is here to make your experience as clear and straightforward as possible.
If you have any questions, simply contact us at:
Thank you for choosing Virexaxe.