FAQ
Q: Are virexaxe cat scratching boards safe for cats?
A: Yes! All virexaxe scratching boards are made from pet-safe, non-toxic materials. They are designed to be durable and safe for daily scratching, helping cats maintain healthy claws while protecting your furniture.
Q: How long does it take to receive my order?
A: Orders are processed within 1–3 business days. Standard shipping in the USA usually takes 3–7 business days, while international orders may take 7–21 business days depending on customs and location.
Q: Can I track my order?
A: Absolutely! Once your order ships, you will receive a tracking number via email. You can use it to monitor your package through the carrier’s website.
Q: What if my item arrives damaged or defective?
A: Please contact us within 7 days of receiving your order at service@virexaxe.com with photos. Our team will review the issue and provide a replacement or refund as soon as possible.
Q: Do you offer international shipping?
A: Yes, virexaxe ships worldwide. Please note that customs fees, import duties, or taxes may apply depending on your country and are the responsibility of the customer.
Q: Can I cancel or change my order?
A: Orders can be canceled within 3 working days before shipment. Once the order has been processed or shipped, cancellations are no longer possible. Please contact us as soon as possible if you need assistance.
Customer Support
Phone: +852 2552 6200
Email: service@virexaxe.com
Address:
10/F Horizon Plaza,
2 Lee Wing Street,
Ap Lei Chau, Hong Kong