Privacy Policy

At virexaxe (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit virexaxe.com (the “Site”), purchase our products, or otherwise interact with us.

By using our Site and services, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide, improve, and personalize your experience.

📌 Personal Information

Information you voluntarily provide when you:

  • Create an account

  • Place an order

  • Contact customer support

  • Subscribe to newsletters

Examples include:
name, email address, phone number, shipping address, billing address, and order details.

📌 Technical & Usage Information

When you visit our Site, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited and time spent on the Site

This information helps us improve the performance and usability of our website.

2. How We Use Your Information

We may use your information for the following purposes:

  • Process and fulfill orders (shipping, delivery, refunds)

  • Communicate with you regarding orders and customer support

  • Improve our products, services, and website functionality

  • Send marketing emails (only if you opted in)

  • Prevent fraud and maintain the security of our services

  • Comply with legal obligations

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. These technologies help us:

  • Remember your preferences

  • Analyze browsing behavior

  • Provide personalized content

You can control or disable cookies through your browser settings. However, disabling cookies may affect some features of the Site.

4. Data Sharing and Disclosure

We may share your information with the following parties when necessary.

🔹 Service Providers

Third-party companies that assist with essential operations such as:

  • Payment processing

  • Shipping and delivery

  • Email communication

  • Website analytics

🔹 Legal and Safety Reasons

We may disclose information if required by law or if necessary to protect the rights, property, or safety of virexaxe, our customers, or others.

Unless required by law, we do not share your personal information for unrelated third‑party marketing.

5. Your Privacy Choices

You have rights regarding your personal data, including:

  • Accessing or updating your account information

  • Opting out of marketing emails

  • Requesting deletion of your data (subject to legal retention requirements)

To exercise these rights, please contact us:

📧 service@virexaxe.com
📞 +852 2552 6200

6. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so we can remove the data promptly.

7. Security Measures

We implement reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, or misuse.

However, please note that no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International Users

If you access our Site from outside your country of residence, your information may be transferred to, stored, or processed in other jurisdictions.

By using our Site, you consent to such transfers in accordance with applicable data protection laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as our services evolve.

When updates occur, the “Last Updated” date at the top of this page will be revised. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or your personal data rights, please contact us:

📧 service@virexaxe.com
📞 +852 2552 6200

📍 Address:
10/F Horizon Plaza
2 Lee Wing Street
Ap Lei Chau
Hong Kong