Privacy Policy
1. Overview
This Privacy Policy explains how Viraxaxe (“Viraxaxe,” “we,” “us,” or “our”) collects, uses, shares, and protects personal information when you visit virexaxe.com, purchase our products, contact customer support, interact with our advertisements, or otherwise use our services.
The Viraxaxe online store is owned and operated by Guangzhou Wan'an Network Technology Co., Ltd.
By accessing or using our website, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
Depending on how you interact with Viraxaxe, we may collect the following categories of information:
Contact Information
This may include your name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
This may include the products you purchase, order number, payment status, transaction history, shipping information, returns, refunds, and exchanges.
Account Information
If you create an account, we may collect your login credentials, account preferences, saved addresses, and order history.
Payment Information
Payments are processed by authorized payment providers. We may receive limited transaction information, such as payment status, payment method type, billing details, and transaction identifiers.
We do not directly store complete payment-card numbers or card security codes.
Customer Support Information
When you contact us, we may collect your messages, order details, photographs, videos, product information, and other information you provide in connection with your request.
Device and Usage Information
We may automatically collect information such as:
• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages viewed
• Referring URLs
• Shopping-cart activity
• Advertising interactions
• Cookie and similar technology identifiers
• Approximate location derived from an IP address
3. How We Collect Information
We may collect information:
• Directly from you
• Automatically through cookies, pixels, scripts, and similar technologies
• From Shopify and other service providers
• From payment processors
• From shipping and fulfillment partners
• From advertising, analytics, and attribution providers
• From fraud-prevention and security providers
• From other partners where permitted by applicable law
4. How We Use Personal Information
We may use personal information to:
• Operate and maintain virexaxe.com
• Process and fulfill orders
• Confirm payments and transactions
• Arrange shipping and delivery
• Provide order updates and tracking information
• Process returns, refunds, and exchanges
• Respond to customer-support requests
• Provide product information and assistance
• Maintain shopping-cart and account functionality
• Detect and prevent fraud, abuse, and unauthorized activity
• Improve our products, website, services, and customer experience
• Measure advertising performance and conversions
• Send promotional communications where permitted
• Maintain business and transaction records
• Comply with applicable legal obligations
• Protect our customers, business, and legal rights
5. Cookies and Similar Technologies
Viraxaxe and our service providers may use cookies, pixels, tags, scripts, local storage, and similar technologies.
These technologies may be used to:
• Enable essential website functions
• Maintain shopping-cart and checkout functionality
• Remember your preferences
• Analyze website traffic and usage
• Improve website performance
• Measure advertising effectiveness
• Attribute purchases and conversions
• Prevent fraud and protect website security
• Provide advertising where permitted
Where required by applicable law, non-essential advertising and analytics technologies will be used in accordance with your consent choices.
You may manage available preferences through our cookie settings, browser controls, or privacy-choice tools. Disabling certain technologies may affect some website functions.
6. Advertising, Analytics and AppLovin
We may work with advertising, analytics, attribution, and measurement providers to understand how visitors interact with Viraxaxe, evaluate advertising performance, measure conversions, prevent fraud, and improve our marketing activities.
We may use AppLovin advertising and measurement technologies, including pixels, scripts, cookies, or related integrations.
Where these technologies are enabled and permitted by applicable law and your consent choices, AppLovin may receive information relating to your interaction with our website and advertisements. This information may include:
• Device and browser information
• IP address
• Online identifiers
• Website interactions
• Advertising interactions
• Conversion and transaction-related events
• Attribution and campaign-performance information
We may use these technologies for:
• Advertising measurement
• Conversion attribution
• Campaign-performance analysis
• Audience and advertising optimization
• Fraud prevention and security
• Improving advertising relevance and effectiveness
For more information about AppLovin’s privacy practices, please review the AppLovin Privacy Policy.
7. How We Share Personal Information
We may share personal information when reasonably necessary to operate our store, complete transactions, provide customer service, measure advertising, prevent fraud, protect our rights, or comply with legal requirements.
Recipients may include:
• Shopify, which provides our e-commerce platform
• Payment processors and payment-service providers
• Shipping, warehouse, fulfillment, and logistics partners
• Customer-service providers
• Hosting, security, and technology providers
• Analytics and performance-measurement providers
• Advertising and attribution partners, including AppLovin
• Fraud-prevention and risk-management providers
• Professional advisers, including legal and accounting advisers
• Government agencies, regulators, or law-enforcement authorities when legally required
We do not authorize service providers to use personal information for unrelated purposes, except where permitted by applicable law.
8. Relationship With Shopify
Our online store is hosted through Shopify. Shopify may process information relating to your access to and use of our website to provide and improve its services.
Information submitted through virexaxe.com may be transmitted to Shopify and other service providers located outside your country or region.
For more information, please review the Shopify Consumer Privacy Policy.
9. Targeted Advertising and Privacy Choices
Certain privacy laws may classify some advertising-related activities as targeted advertising, sharing, or sale of personal information.
Depending on where you live, you may have the right to opt out of certain uses of personal information for targeted advertising.
Available choices may be managed through:
• Cookie-consent settings
• Website privacy-preference tools
• Your Privacy Choices page
• Browser or device controls
• Global Privacy Control signals where applicable
• Customer support at service@virexaxe.com
Available rights and choices may vary depending on your location.
10. Data Retention
We retain personal information only for as long as reasonably necessary for purposes such as:
• Processing and maintaining order records
• Providing customer support
• Managing returns and refunds
• Preventing fraud and resolving disputes
• Maintaining security
• Meeting accounting, tax, and legal obligations
• Enforcing applicable agreements and policies
Retention periods may vary depending on the nature of the information and applicable legal requirements.
11. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.
Please do not send complete payment-card numbers, CVV/security codes, account passwords, or other highly sensitive information through email or customer-support messages.
12. International Data Transfers
Our service providers, payment processors, advertising partners, and logistics partners may operate in countries other than the country where you live.
As a result, personal information may be transferred to, processed in, or stored in other countries, subject to applicable legal requirements and available safeguards.
13. Your Privacy Rights
Depending on where you live, you may have certain rights concerning your personal information, including the right to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of eligible information
• Receive a portable copy of eligible information
• Object to or restrict certain processing
• Opt out of certain targeted advertising activities
• Withdraw consent where processing is based on consent
• Appeal certain decisions where applicable
• Submit a complaint to an appropriate data-protection authority
These rights are not absolute and may apply only in certain circumstances.
We may need to verify your identity before processing a request. Authorized agents may be required to provide proof of authorization.
To submit a privacy request, contact service@virexaxe.com.
14. Children’s Privacy
Viraxaxe sells educational toys, including Montessori toys, playsets, baby toys, and related learning and play products.
Our website and online services are not directed to children, and we do not knowingly collect personal information from children under the applicable age of consent.
If you are a parent or guardian and believe that a child has provided personal information through our website, please contact us so we can review the request and take appropriate action.
15. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites. We recommend reviewing the privacy policy of any third-party service before providing personal information.
16. Marketing Communications
Where permitted, we may send information about products, offers, store updates, and related promotions.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
Even after unsubscribing from promotional messages, you may continue to receive non-promotional communications relating to orders, payments, shipping, returns, security, or customer service.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, website functions, products, technologies, service providers, or applicable legal requirements.
The revised version will be posted on this page, together with an updated “Last Updated” date.
18. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or wish to submit a privacy-related request, please contact us:
Brand: Viraxaxe
Website: virexaxe.com
Legal Entity: Guangzhou Wan'an Network Technology Co., Ltd.
Registered Address: Room 626, Self-Numbered Unit 319, 3rd Floor, No. 295 Baiyun Avenue South, Baiyun District, Guangzhou, Guangdong, China
Unified Social Credit Code: 91440111MAE99N9U56
Customer Support and Privacy Email: service@virexaxe.com
virexaxe.com is owned and operated by Guangzhou Wan'an Network Technology Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related e-commerce activities.