Warranty & Guarantee

Our Commitment to Quality

We are committed to providing baby and children's toys that meet the quality and presentation standards shown in our store.

Our products are selected with young children and families in mind. If an eligible product arrives damaged, defective, incomplete, or develops a qualifying manufacturing issue during the applicable warranty period, our customer support team will review the issue and provide an appropriate solution in accordance with this policy.

Our warranty covers eligible product defects and manufacturing issues. It does not cover damage caused by misuse, accidental damage, normal wear and tear, or use outside the product's intended purpose or recommended age range.

90-Day Limited Warranty

Unless otherwise stated on the individual product page, eligible products purchased directly from our store are covered by a 90-day limited warranty beginning on the date your order is delivered.

The warranty applies to qualifying manufacturing, structural, component, or functional defects that occur during normal and intended use.

If an eligible warranty claim is approved, we may offer an appropriate solution such as:

A replacement product
A replacement part or component, when available
Store credit
A refund, where appropriate
Another reasonable solution

The specific resolution will depend on the nature of the issue, product availability, and the circumstances of the claim.

What Our Warranty May Cover

Our limited warranty may cover eligible issues including:

Manufacturing Defects

Defects in materials, workmanship, or production that affect the normal intended use of the toy.

Structural Defects

Problems involving the construction, connection points, moving parts, handles, frames, bases, or other structural components that result from a manufacturing defect.

Missing Essential Parts

If your product arrives without an essential component required for normal assembly or use, please contact us so that we can review the issue.

Functional Defects

Unexpected functional problems that occur during normal use and are not caused by misuse, accidental damage, or improper handling.

Damaged-on-Arrival Products

Products that arrive broken, cracked, visibly damaged, or unusable due to shipping or handling may qualify for replacement, refund, or another appropriate solution.

Electronic or Musical Components

For toys that include lights, sounds, music, buttons, or other built-in electronic features, unexpected failure of those components during normal use may be covered when the issue is caused by a manufacturing defect.

What Is Not Covered

Our limited warranty does not normally cover damage or problems caused by:

Accidental drops, impacts, crushing, or breakage
Improper assembly or disassembly
Use outside the recommended age range
Use outside the product's intended purpose
Rough or inappropriate play
Excessive pulling, bending, twisting, or force
Unauthorized modification or repair
Improper cleaning or washing
Exposure to excessive moisture, heat, sunlight, or unsuitable environments
Normal wear and tear
Cosmetic marks or scratches caused by regular use
Loss of individual pieces after delivery
Damage caused by pets
Damage occurring after the applicable warranty period
Failure to follow product instructions, warnings, or care guidance

Normal wear resulting from regular children's play is not considered a manufacturing defect.

Normal Wear and Tear

Children's toys naturally experience some wear through everyday use.

Examples of normal wear may include:

Minor surface scratches
Slight colour fading
Small cosmetic marks
Wear to frequently handled areas
Normal changes to fabric or soft materials
Minor packaging wear
Gradual battery performance reduction in electronic toys

These changes are generally not covered by the limited warranty unless they result from a verified manufacturing defect.

Age Recommendations

Products should only be used according to the recommended age range shown on the product page, packaging, or product instructions.

Age recommendations are provided to help customers choose products that are appropriate for a child's developmental stage and intended use.

Parents and caregivers are responsible for selecting products appropriate for the individual child.

Using a product outside its recommended age range may affect warranty eligibility.

Adult Supervision

Adult supervision should be provided whenever recommended by the product instructions or appropriate for the child's age and developmental stage.

For younger children, parents and caregivers should inspect toys regularly and discontinue use if any part becomes broken, loose, damaged, or otherwise unsuitable for continued play.

If you notice an unexpected product defect, please stop using the product and contact our customer support team.

Small Parts and Components

Some toys may contain detachable or movable components.

Always follow the age recommendations, assembly instructions, and warnings supplied with the product.

If a component becomes unexpectedly loose, damaged, or detached during normal intended use, stop using the product and contact us so that we can review the issue.

Loss of removable pieces after delivery is generally not considered a manufacturing defect.

Baby Rattles and Sensory Toys

Baby rattles, sensory toys, and activity toys should be used only for their intended purpose.

Damage caused by excessive force, inappropriate chewing, cutting, tearing, modification, or use outside the intended purpose is not normally covered.

For products specifically designed for mouthing or teething, please follow the individual product instructions and care guidance.

Products should be inspected regularly before use.

Building and Playset Toys

Building toys, activity sets, and playsets may contain multiple pieces.

Warranty coverage may apply if essential pieces are missing on arrival or if a component has a verified manufacturing defect.

The warranty does not normally cover:

Pieces lost after delivery
Damage caused by stepping on or crushing components
Forceful bending of pieces
Improper assembly
Use outside the recommended age range

Please retain all components and packaging until you have confirmed that your order is complete.

Activity Gyms and Play Mats

For baby activity gyms, play mats, arches, hanging toys, and similar products, the warranty may cover eligible manufacturing defects affecting seams, frames, connection points, included toys, or structural components.

The warranty does not normally cover damage caused by:

Improper assembly
Excessive pulling
Cutting or tearing
Improper washing
Use on unsuitable surfaces
Continued use after visible damage has occurred

Always follow the assembly and care instructions supplied with the product.

Fabric and Soft Toys

For soft toys, fabric toys, play mats, and textile-based products, minor variations in stitching, texture, colour, or fabric appearance may occur.

These variations are generally not considered defects unless they materially affect the safe and intended use of the product.

Damage caused by incorrect washing, drying, bleaching, excessive heat, or other cleaning methods inconsistent with the product instructions is not covered.

Battery-Operated and Electronic Toys

For products that use batteries or rechargeable components:

Use only the recommended battery type or charging method.
Follow all included instructions.
Do not expose electronic components to water unless the product is specifically designed for such use.
Do not modify electrical components.
Keep battery compartments properly secured.

Damage caused by incorrect batteries, incompatible chargers, water exposure, unauthorized modification, or improper charging is not considered a manufacturing defect.

Normal reduction in rechargeable battery capacity over time is generally considered normal wear.

Product Appearance

Product colours and appearance may vary slightly depending on:

Screen settings
Lighting
Photography
Manufacturing batches
Material variations

Packaging may also be updated from time to time.

Minor differences that do not materially affect the intended use or essential characteristics of the product are not normally considered defects.

Damaged or Defective Items

If your order arrives damaged, defective, incomplete, or unusable, please contact our customer service team as soon as reasonably possible after delivery.

To help us review your request efficiently, please provide:

Your order number
Your full name
The email address associated with your order
A brief description of the issue
Clear photos showing the problem
A short video where helpful
Photos of the packaging if shipping damage occurred

Please keep the product and its original packaging until your request has been reviewed.

Shipping Damage

If your package appears damaged when it arrives, we recommend taking photographs before opening it.

If the product inside is also damaged, please provide photos of:

The outer package
The shipping label
Internal protective packaging
The damaged product
Any damaged or missing components

This information helps us review your request more efficiently.

Missing Parts

If your toy arrives with a missing component, please contact us with your order number and a photo of the received contents.

Where possible, we may provide the missing component.

If the required part is unavailable, we may offer another appropriate solution.

Parts lost after delivery are generally not covered by the warranty.

How to Make a Warranty Claim

To submit a warranty claim, contact our customer service team using the contact information provided on our website.

Please include your:

Order number
Description of the issue
Supporting photos or video

Our customer service team normally responds within 24–48 hours.

Additional information may be requested when necessary to review the claim.

Warranty Claim Review

Submitting a warranty claim does not automatically mean the claim has been approved.

Our team may review:

The nature of the issue
Product condition
Delivery date
Recommended age range
Intended use
Photos or videos provided
Other relevant circumstances

We may request additional information before confirming an appropriate solution.

Once the review is complete, we will inform you of the available resolution.

Replacement Products

If a replacement is approved, we will make reasonable efforts to provide the same product.

If the original product is unavailable, we may offer:

A comparable replacement
A replacement component
Store credit
A refund, where appropriate
Another reasonable solution

Replacement options depend on inventory availability.

Replacement Parts

For certain toys, replacing one component may resolve the issue without replacing the entire product.

When appropriate and available, we may provide a replacement part or component.

Replacement parts are subject to product design and inventory availability.

Refunds

Warranty approval does not automatically guarantee a refund.

If a refund is determined to be the appropriate solution, it will normally be issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Refund eligibility may also be subject to our Return and Refund Policy.

Returns and Warranty Are Different

Our Return and Refund Policy and our Limited Warranty serve different purposes.

The Return and Refund Policy applies when you wish to return an eligible product within the applicable return period.

The Limited Warranty primarily applies to eligible manufacturing defects, structural issues, missing essential components, or functional failures.

A product may qualify under one policy but not the other.

Please review our Return and Refund Policy for complete information regarding returns and refunds.

Product Care

To help keep toys in good condition:

Follow all product instructions.
Use toys only for their intended purpose.
Follow the recommended age guidance.
Provide adult supervision where appropriate.
Inspect children's products regularly.
Keep toys clean using appropriate cleaning methods.
Store toys in a suitable environment.
Avoid excessive heat, moisture, or prolonged direct sunlight where inappropriate.
Do not make unauthorized modifications.
Stop using damaged products until they have been inspected or replaced.

Improper use, cleaning, storage, maintenance, or modification may affect warranty eligibility.

Cleaning and Maintenance

Cleaning requirements vary depending on the product.

Always follow the care instructions provided with the toy.

Do not automatically immerse electronic toys or battery-operated components in water.

For fabric products, follow any washing or drying instructions provided.

Using unsuitable cleaning products, high temperatures, bleach, or other damaging cleaning methods may affect the product and warranty eligibility.

Safety Inspection Before Use

Parents and caregivers should periodically inspect children's toys, particularly products used frequently by babies and toddlers.

Check for:

Loose parts
Cracks
Broken components
Damaged seams
Exposed internal components
Damaged battery compartments
Unexpected deterioration

If a product appears damaged or unsuitable for continued use, discontinue use until the issue has been addressed.

Product Safety Information

Always follow the safety information, warnings, age recommendations, assembly instructions, and usage guidance supplied with each product.

The information provided on our website does not replace responsible adult supervision.

Do not allow a child to continue using a toy that is broken or visibly damaged.

Promotional Products

Products purchased during sales, promotional events, bundle offers, or seasonal campaigns remain subject to this warranty unless specifically stated otherwise.

Promotional pricing does not reduce any mandatory consumer rights that may apply.

Where a refund is approved, the refund amount will generally reflect the amount actually paid for the affected product.

Bundles and Multi-Item Sets

If a warranty claim relates to one item or component within a bundle or multi-item set, the remedy may apply only to the affected item or component rather than the complete set.

Where possible, we will determine the most appropriate solution based on the individual issue.

Gifts

If a product was purchased as a gift, the original order information may still be required to verify warranty eligibility.

Please provide the original order number whenever possible.

Unauthorized Resale

This warranty applies to eligible products purchased directly from our official store.

Products purchased through unauthorized resellers, third-party marketplaces, private sellers, or other retailers may not be covered by this warranty unless required by applicable law.

For products purchased elsewhere, please contact the original seller.

Consumer Rights

This limited warranty is provided in addition to any rights available to you under applicable consumer protection laws.

Nothing in this policy is intended to exclude, restrict, or limit any legal rights or remedies that cannot lawfully be excluded or restricted.

Where applicable consumer protection laws provide greater rights than this voluntary warranty, those legal rights will apply.

Policy Consistency

This Warranty and Guarantee Policy should be read together with our:

Return and Refund Policy
Shipping Policy
Terms of Service
Privacy Policy

Where there is a conflict between this voluntary warranty and mandatory consumer protection law, applicable law will prevail.

Changes to This Policy

We may update this Warranty and Guarantee Policy from time to time to reflect changes in our products, customer service procedures, business operations, or applicable requirements.

The policy applicable to your purchase will generally be the version available at the time of your order, subject to any mandatory consumer rights.

Contact Us

If you have questions about product quality, damaged items, missing components, warranty eligibility, replacements, or an existing warranty claim, please contact our customer service team using the contact information provided on our website.

Please include your order number when contacting us so we can assist you more efficiently.

We aim to respond to customer enquiries within 24–48 hours.